Focused expertise for your most important CX initiatives.

CX Advisory Sprint

What to Expect

An Advisory Sprint is a focused engagement designed to address one clearly defined Customer Experience challenge.

Instead of broad strategy work, we concentrate on one objective and build a practical path forward.

Every sprint is tailored to your organization and led by an experienced operator who's solved similar problems before.

Every Sprint Includes

  • Discovery

  • Current-state assessment

  • Recommendations

  • Implementation roadmap

Organizations with an acute CX problem to solve.

You’re a leader looking for trusted guidance and support as you solve a critical business challenge in your function.

You’re building out a CX function for the first time and don’t know where to start.

You’re trying to optimize an underperforming part of the organization.

You’re looking to validate or fine tune a specific component of your functional strategy.

Who is a good fit for an Advisory Sprint?
What an Advisory Sprint is Not

This is not a 6-month engagement with a big three consulting firm. You need guidance, clear next steps, and results fast. This engagement is structured to give you that outcome.

Advisory Sprints typically consist of 4-5 focused sessions with an advisor who will provide expert perspective as you develop your strategy.

Ready to get started or want to find out more?

Schedule a free consult call below and we’ll discuss what you’re looking to achieve and outline ideal next steps.

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How can I use an Advisory Sprint?

If you need some inspiration, here’s a non-exhaustive list of some common topics that we cover during Advisory Sprints.

If you’re ready to chat about an Advisory Sprint, or want to discuss what’s possible, schedule an intro call with us below.

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  • A working session on how your CX org should actually be built now — not the structure you inherited. Covers where AI is absorbing tier-1 work and what that means for headcount and reporting lines, whether a more technical, embedded "forward-deployed" role belongs on your team, and how to make the case for restructuring to leadership. For leaders who suspect their org chart hasn't kept pace with how the work has actually changed.

  • A practical exercise in figuring out exactly where AI belongs in your CX org — which roles it should augment or replace, which stages of the customer journey are ready for it, and which ones still need a human hand. For leaders who feel pressure to "add AI somewhere" but don't yet have a clear-eyed view of where it actually earns its keep versus where it'll just create risk.

  • Assess the maturity of your current state of capturing and measuring customer adoption of your product or services. Identify data gaps and priorities, frameworks (automated journeys, health scoring, adoption score cards) that will result in improved performance measurement and impact.

  • Move your support team's metrics off satisfaction scores and activity counts and onto what actually matters: how fast and how easily customers get their issue solved. For leaders who suspect their dashboard is telling a nicer story than reality.

  • Improve knowledge, documentation, and AI-assisted support experiences to reduce customer effort and improve support efficiency.

  • Repositioning CX from a support function to a strategic one execs actually consult. For leaders who know their work matters but are tired of being treated as a cost center.